MAIN PURPOSE OF THE JOB

1. Day to Day co-ordination and supervision of a Lead Professional team providing direction to all staff

2. Assist in developing partnership working to enable a holistic No Wrong Door (NWD) approach of the Lead Professional Team so as to provide an efficient housing options service to all customers and partner organisations, preventing homelessness wherever possible

3. Monitor day to day work activity of staff in relation to housing options, prevention and NWD referrals within Tower Hamlets and assisting in developing appropriate improvement actions so that year on year improvements are made

4. Motivate and develop staff, offering sound knowledge and expertise so that casework meets all required standards

5. Ensure that all enquiries and cases are progressed speedily and efficiently and within agreed time targets

DUTIES & RESPONSIBILITIES

1. To co-ordinate the day to day running of an effective options based service that seeks to prevent homelessness in Tower Hamlets and maximise the range of housing choices available to residents and other applicants

2. To ensure that staff have an appreciation and understanding of the options available to enhance customers' life and skills opportunities through the No Wrong Door agenda and to promote and encourage the No Wrong Door holistic approach to advice and referrals to partner agencies

3. To have a good understanding of the responsibilities of social landlords, Police, Probation, Social and Health Services in relation to housing need, homelessness and homelessness prevention work

4. To have and maintain knowledge of relevant legislation, Codes of Guidance, case law and other best practice to ensure good quality s184 decisions are reached and communicated in writing in a timely manner

If you are interested in this role please send your updated CV in the first instance.