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Quality Assurance Manager- Surrey- £300/ day

Quality Assurance Manager- Surrey- £300/ day

  • Location

    Surrey, England

  • Sector:

    Social Care

  • Job type:


  • Salary:

    Up to £300 per day

  • Contact:

    Lorna Burner

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    3 months ago

  • Duration:


  • Expiry date:


  • Startdate:


This role is to;

Manage and develop a team of Child Protection Chairs (CPCs) and Independent Reviewing Officers (IROs), engaging and consulting with key stakeholders across the council and external partners, to support business efficiency and service improvement.

Ensure that relevant looked after children (LAC) and child protection meetings are appropriately chaired and recorded and that individual plans for children are in their best interests, are being progressed efficiently and are improving outcomes for these children and young people.

Manage consistency of practice across a large group of CPCs/IROs (c30 in total), ensuring that all aspects of child protection/IRO statutory guidance is well implemented across the department and amongst partner agencies, and that relevant statutory requirements and departmental policies are met.

Working closely with operational managers, ensure that CPCs and IROs support and add value to the implementation of new practice models and contribute to routine auditing of casework across the department.

Ensure that concerns CPCs/IROs may have about plans or practice in individual cases are resolved efficiently and informally if possible or are escalated to senior management as necessary.

Deliver timely evidence based routine and annual reports on performance of the service to relevant management groups and governance bodies to support effective and compliant service delivery.

Work Context

The Quality and Performance Division comprises an integrated set of strategic services which support and inform operational services in the department, better engage with our partners and service users and which contribute significantly to our continuous improvement ambitions.

The CPC/IRO Coordinator works closely with senior and operational staff in the council and across key partners in the delivery of safe and effective support for children who have become looked after or children who are in need of child protection planning.

Team Managers instil in all of their services an ethos of personal accountability in providing high quality services and improving the lives of children and young people. They forge positive and beneficial relationships with partners to ensure the integrated delivery of services and work innovatively to create efficiencies of scale and pool resources in order to maximise the use of public funds.

The role flexibly manages resources in its team of Child Protection Chairs (CPCs) and Independent Reviewing Officers (IROs) to deliver a professional and responsive service.

Education and Knowledge

Leadership & People Management
* Lead, direct and manage the service delivery of a team and ensure that all cases including complex and high risk are progressed in line with quality, national and legislative standards.
* Lead, motivate and develop individuals using a coaching approach to better meet current and future requirements of the service.

Service Delivery and Standards
* Ensure that team plans are developed to reflect wider service plans and strategies and that the necessary resources are in place to deliver an effective and high quality service.
* Review the operations of the team to identify improvements in systems, processes, procedures and working methods, and propose changes to secure greater efficiency and compliance.

Performance and Quality
* Ensure performance throughput targets and key performance indicators are achieved by promoting quality standards, maintaining and monitoring systems to collate performance information and taking appropriate action as necessary.

Working with others
* Establish effective local working relationships and joint working arrangements with partners to develop collaborative services and partnership arrangements.
* Implement and maintain effective and robust communication between team members, the wider directorate, partner agencies, service users and carers to ensure a person-centred service that continuously improves.

Budget and Efficiency
* Plan, control and monitor allocation and use of allocated budget/resources/funding effectively to ensure maximum value is delivered.

Risk and Business Continuity
* Ensure appropriate assessment and management of risk, maintaining and implementing operational arrangements to respond to civil emergencies and preparing and updating business continuity plans to ensure continued service delivery in the event of a major incident.
* Investigate concerns, complaints, critical incidents and safeguarding concerns, adhering to procedures and taking the appropriate action.

Duties For All
Values: To uphold the values and behaviours of the organisation.
Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity.

Health, safety and welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others.

Details of specific qualifications

Professional social work qualification and registered with the HCPC.
In depth knowledge of national legislative and policy agenda for children's services, including regulation of children social care.
Knowledge and experience of child protection and LAC processes and their application within a service focused environment.
Proven ability to interpret and analyse information and formulate and present reports and recommendations.
Excellent organisational and planning skills.
Ability to effectively evaluate risk and the consequences of certain decisions.
Significant experience of working directly with children and young people in a social care setting, together with a track record at Team Manager level of improving children's and young people's lives in a UK statutory setting.
Enhanced DBS clearance.
Willingness and ability to travel around county and work outside normal office hours

If you are interested in this role please send your updated CV.