The Emergency Duty Manager must demonstrate good understanding of Surrey Children's Services day services roles and responsibilities such as: Request for Support, Early Help, Multi Agency Partnership, Assessment, Family Safeguarding, Looked After Children, Targeted Youth Support Services and ensure good knowledge of the services remit and their work.

The Duty Manager must ensure that close working relationships are developed with peer colleagues across the county and ensures consistency at decision making level.

Ensure that social work case records, assessments, plans and documentation for all children and young people for whom the emergency duty team is responsible are effectively maintained in line with practice standards and organisational policy and procedure.

Manage effective communication of practice, service and organisational issues within the team and work collaboratively across other social work teams, services and with partners to provide high-level integrated support to children and families.

Demonstrate good use of Tableau and monitor performance. Act as the Designated Complaints Officer and deal with stage one complaints in accordance with Departmental and Children Act criteria and to work with partners and stakeholders to resolve service problems and identify ways to improve service and efficiency

Responsible for the provision of safe Plans for children, for the delivery of an emergency service to families, in order to ensure children safeguarded and as far as possible can remain living with their families in their local communities. To include ensuring quality of reports, statements to court, and effective compliance by team members with the requirements of Working Together and department procedures and standards.

Work collaboratively with Adult Services EDT Manager. To be responsible for ensuring effective delivery of service through an adequately resourced team, using HR methods including, workforce planning, recruitment, induction, training, retention and succession planning of the team members

Lead on building and maintaining excellent relationships with the Council's strategic partners, developing highly integrated working practices, sharing best practice and achieving economies of scale which in turn improve the outcomes for Surrey's children. To ensure that there is effective liaison with Adult and Mental Health services to ensure that children receive timely assessments.

If you are interested in this role please send your updated CV in the first instance.