West London, London
£25 - £27 per hour
15 days ago
Please find additional information for the role below;
The Council currently has circa 4,800 leaseholders and 12,000 tenants.
This role, which leads a team of 3 staff and manages the associated budgets, is primarily responsible for maximising collection and recovery of freehold and leasehold service charge arrears owed to them. The service charges include costs relating to day to day service delivery, heating and major works charges.
Qualifications and experience-
A track record of achievement within debt collection in a generic or specialist housing environment and in a management position
A detailed knowledge of the pertinent Landlord and Tenant Acts, Housing Acts and how they relate to public sector leasehold management and service charges
A good knowledge of residential leases and freehold transfers
Knowledge and experience of recovery of arrears through service charges and leaseholder debt and an understanding of credit control are essential
A good knowledge of accountancy principles in relation to a leasehold portfolio and with reference to service charge loans and service charge reductions
Proven success in developing effective working relationships and communicating and influencing others.
A successful record of managing a team to drive effective performance and service.
Evidence of commercial awareness required to maximise collection
Evidence of successfully forming productive and collaborative relationships with colleagues and other stakeholders.
A successful track record of managing change and continuous improvement to improve organisational performance, reduce costs and deliver increasing customer satisfaction.
Experience of writing and presenting reports and dealing effectively with complex correspondence.
Experienced in recruiting people to build effective teams.
Experience of dealing with complaints, resolving them satisfactorily and ensuring that any lessons that can be learned are absorbed and lead to improved services and performance in the future.
Educated to 'A' level or NVQ Level 3 or having equivalent experience. A housing qualification would be an advantage, but is not essential.
Experience of using a wide range of computer packages; a proven understanding of financial accounting systems used for debt collection Part Two Skills and abilities
Able to take responsibility for team performance
Able to set challenging and realistic targets for teams and individuals.
Able to deliver excellent performance from teams and individuals.
Able to identify and address personal training and development needs.
Able to build and maintain strong working relationships.
Able to provide helpful guidance to staff on complex cases.
Able to resolve complex service charge accounting problems.
Able to coach and take other action to get the very best out of team members.
Able to work collaboratively with colleagues.
Able to plan and prioritise workload without close supervision.
Able to write confidently, accurately and effectively for a range of audiences.
If you are interested in this role please send your updated CV.