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Housing Complaints Officer

  • Location

    East London, London

  • Sector:

    Housing

  • Job type:

    Temporary

  • Salary:

    £19 - £21 per hour + DOE

  • Contact:

    Sky Harp

  • Contact email:

    sky@remedymedical.co.uk

  • Salary high:

    21

  • Salary low:

    19

  • Job ref:

    SKY_1571240444

  • Published:

    28 days ago

  • Duration:

    ongoing

  • Expiry date:

    2019-11-15

  • Startdate:

    ASAP

Remedy Recruitment are currently seeking a Senior Complaints Officer for a Local Authority in East London.

Job Purpose

To provide and manage a complex caseload of complaints within the customer administration team and provide a comprehensive effective and efficient complaints administration support to the Housing Department. To collate and analyse all sources of customer feedback, with a view to identify performance and service delivery themes.
To ensure that housing complaints are handled professionally and effectively in a timely manner. Take responsibility for administering, maintaining and clearing the complaints increase, members enquires and Mayors enquiries on behalf of the housing department.

You will need to be:

HCPC registered

Eligible to work in the UK

Why Choose Remedy?

Competitive pay rates

Access to exclusive roles that aren't available from other agencies

1st tier agency

Up to £250 for each social work professional you refer to us who we place*

Receive up to £250 for finding your own job*