Remedy Recruitment are currently seeking a Senior Complaints Officer for a Local Authority in East London.

Job Purpose

To provide and manage a complex caseload of complaints within the customer administration team and provide a comprehensive effective and efficient complaints administration support to the Housing Department. To collate and analyse all sources of customer feedback, with a view to identify performance and service delivery themes.
To ensure that housing complaints are handled professionally and effectively in a timely manner. Take responsibility for administering, maintaining and clearing the complaints increase, members enquires and Mayors enquiries on behalf of the housing department.

You will need to be:

HCPC registered

Eligible to work in the UK

Why Choose Remedy?

Competitive pay rates

Access to exclusive roles that aren't available from other agencies

1st tier agency

Up to £250 for each social work professional you refer to us who we place*

Receive up to £250 for finding your own job*