Posted 07 March 2024
Salary Negotiable
Job type Contract
Discipline Interim
Contact NameBen Holden

Job description

Croydon Council are looking for a Senior Application Operations Engineer.

Role Requirements:

  • Prior experience in a 2nd/3rd line software/application support role.
  • Experience with helpdesk software and call logging systems (e.g. Service Now).
  • Proficient in the use of file analysis tools for examining data.
  • Experience of SLA's
  • Technical writing skills' and the ability to write knowledge based articles on products.
  • Manage and prioritise multiple concurrent customer incidents.

Tech elements:

  • An understanding of Windows 10, Citrix, Registry, VPN access
  • The use of remote support tools such as LogMeIn
  • Experience of Case Management software/applications
  • Basic scripting knowledge
  • Report writing skills using SQL
  • Any experience of the following is optional but would be a bonus:
  • Lexis Nexis Visual Files, Civica Xpress, NEC Blue Badge