Croydon Council are looking for a Senior Application Operations Engineer.

Role Requirements:

• Prior experience in a 2nd/3rd line software/application support role.
• Experience with helpdesk software and call logging systems (e.g. Service Now).
• Proficient in the use of file analysis tools for examining data.
• Experience of SLA's
• Technical writing skills' and the ability to write knowledge based articles on products.
• Manage and prioritise multiple concurrent customer incidents.

Tech elements:

• An understanding of Windows 10, Citrix, Registry, VPN access
• The use of remote support tools such as LogMeIn
• Experience of Case Management software/applications
• Basic scripting knowledge
• Report writing skills using SQL
• Any experience of the following is optional but would be a bonus:
• Lexis Nexis Visual Files, Civica Xpress, NEC Blue Badge