As the Community Services Operations Manager, you will be responsible for reviewing and improving processes and procedures across the service ensuring that all are working efficiently, there is consistency across service areas and the customer is at the centre.

You will also be responsible for the oversight and management of both employees and volunteers who are working at our centres, looking at how we can develop a high functioning team, with improved support, integration across the organisation and development opportunities.

Specific duties and responsibilities

With the Head of Service, review operational processes and procedures across Community Health and Wellbeing service, ensuring that they are aligned with the corporate procedures, relevant legislation and industry best practice.

Understanding the current systems, policies and procedures and working together with the team to ensure consistency, implement efficiencies and improvements. Ensuring a safe, legal and welcoming service.

Responsible for the line management of a senior centre manager, centre managers, duty supervisors and other roles as appropriate, motivating, supporting and performance managing in accordance with the council's employee management procedures.

Manage the volunteer experience, enabling the centre managers to review processes, enhance training, support and management.

Working with the Head of Service ensuring that the Centres for the Community offer is safe for all including employees, volunteers and customers. Working with specialists and teams across the council to assess ongoing training needs, making sure that working practice meets health and safety and food hygiene legislation and embedding a proactive risk aware culture.

Working alongside colleagues from across the council and specialist organisations, ensure that the workplace culture places the safeguarding of children and adults at risk at the centre.

With the Head of Service, ensure correct financial processes are followed. Reviewing the monitoring of income and billing processes, working with the Head of Service and teams across the council to investigate and deliver improvement opportunities.

Working with the Head of Service embed a continuous improvement culture, assessing opportunities for progression over the short and long term, creatively questioning and considering new ways of working and delivering the service, whilst improving outcomes for customers and the community.

Working with the Head of Service, taking a pragmatic and practical approach to improvements at all centres, role modelling inclusive behaviours and introducing new innovative ways of delivering aspects of the service that improve outcomes for customers. Ensuring that all improvements are measurable, relevant data is collected and systems are introduced for effective ongoing oversight.

If you are interested in this role please send your updated CV in the first instance.