Disrepair Officer

SE London

Experienced Disrepair officer required for Greenwich Council, to be responsible for delivering strategic client side activity for the asset management service, including, quality inspections and performance monitoring, investigating and resolving complex customer complaints, tackling statutory disrepair cases and responding to Ombudsman enquiries relating to the repairs service.

To provide a comprehensive specialised technical service to ensure that potential disrepairs, statutory nuisance, structural repairs and insurance claims against the Royal Borough of Greenwich are dealt with professionally in accordance with procedures.

To manage and monitor works in relation to structural, insurance schemes and disrepair procedures.

Work with ordering and delivery managers to achieve a level of quality and consistency within the repairs service, agreeing action to improve service delivery.

To supervise, provide instructions and guidance to up to 50 internal/external contractor staff, working in a number of dispersed locations, to ensure that work is completed on time, to a high specification and is carried out in accordance with relevant Health and Safety standards.

To negotiate and liaise with tenants, leaseholders, their legal and surveying representatives, Legal Services and other professional bodies, access arrangements to carry out pre and post inspections to identify areas of statutory disrepair and defects under the current Housing

Disrepair Protocol.

To prepare detailed specifications of work, risk assessments and method statements relating to on-site inspections and produce estimates, feasibility studies and plans for the cost effective processing of repairs. Obtain tenders and quotations from approved contractors ensuring compliance with statutory budget and audit requirements, standing orders and financial regulations.

To produce accurate photographic records to support casework in Court, assist stock condition purposes and to ensure recharges for repairs can be collected effectively.

Maintain proper records of visits and inspection findings, making recommendations to senior managers on any areas needing further actions.