This role will be;

To provide specialist technical support and management for the Mosaic Social Care case management system.

To have overall accountability for the development, maintenance and operation of the Mosaic Social Care case management system and related systems for the Councils; this includes any associated application upgrades, interfaces to applications within other business areas and assist with management reporting requirements. To ensure the availability, performance and resilience of those business systems and the integrity of their associated application data.

Manage a team of Application Specialists providing the necessary specialist proprietary development and support expertise for the designated applications.

Liaise with other CIT teams as necessary to ensure appropriate technical input/advice to the development and support of these applications.

Work closely with service managers and expert users within the designated business areas to develop and document current and future business processes.

Assist the CIT Business Development Managers(s) for the designated business areas in the development and implementation of an Information Systems Strategy for the associated business department(s).

Manage supplier relationships effectively to ensure appropriate input from current application suppliers for the delivery of new functionality, provision of effective support and resolution of any delivery/support issues.

Develop and enact appropriate formal controls for all application development and maintenance activities - for example up-to-date application libraries, knowledge base, change control and security

Skills

Strong knowledge of the Mosaic Case management system and its features (case management / workflow), from a technical standpoint and a track record of working with the vendor, Servlec CoreLogic.

Good knowledge of SQL Server (role design, advanced queries, analysis, trouble shooting, job scheduling (SQL Server Agent)).

Good working knowledge of typical interfaces associated with the Mosaic Social Care system, for example: AP / AR interfaces, AddressBase. This would include troubleshooting problems and input into making changes to the interfaces.

Good working knowledge of Mosaic form design and good practice for example: scripting, form design and the development process

Desirable - working knowledge of Business Objects.

Experience

Strong knowledge of IT (for example ITIL) / business processes and applying these in the context of Mosaic System administration.

Good project management experience, with a track record of successful delivery with relevance to the Mosaic Social Care system, for example experience implementing products such as Portals / CYC / HIE (or similar) would be desirable.

Team management of (small) technical a team