SEND Complaints & Tribunal Officer

Posted 13 January 2026
Salary Up to £370 per day
LocationKent
Job type Temporary
Discipline Interim
ReferenceLORNA_1768321765

Job description

Key Responsibilities

  • Represent the Local Authority at SEND Tribunals and defend proposed service provision.
  • Lead on complex casework, mediation, and resolution of disputes between families, schools, and professionals.
  • Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations.
  • Monitor and track tribunal cases, complaints, and outcomes to inform service improvements.
  • Work collaboratively with parents, schools, legal representatives, and multi-agency partners.

About You

  • Strong knowledge of current SEND legislation and statutory processes.
  • Significant experience in SEND case management, including appeals and tribunals.
  • Skilled in negotiation, conflict resolution, and managing sensitive situations.
  • Excellent organisational and communication skills, with the ability to work independently and under pressure.
  • Ability to travel within Medway as required.

If you are interested in this role please send your updated CV in the first instance.