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Income Officer

Income Officer

  • Location

    North West London, London

  • Sector:


  • Job type:


  • Salary:

    £17 - £20 per hour + DOE

  • Contact:

    Sky Harp

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 1 year ago

  • Duration:


  • Expiry date:


  • Startdate:


Remedy Recruitment Group are looking for an Income Officer for a Local Authority in North West London.

Job Purpose

To deliver an effective income collection and recovery service in accordance with

legislation, BHP's policies, performance standards/ targets and customer satisfaction


Support the Income Manager in all aspect of income collection and arrears recovery.

Maximising rent collection in line with targets, offering housing benefit and debt

counselling advice as necessary.

Reducing rent arrears on a continuing basis through the effective enforcement

of the rent arrears policy, procedure and systems.

Responding prompting and effectively to enquiries or complaints with regards to

rent matters.

Assisting vulnerable tenants with prompt and appropriate action and advice,

and liasing with other agencies, departments and groups.

Responsible for preparing timely and accurate reports on arrears cases.

Attending Court hearings to provide evidence and represent BHP on individual

arrears or repossession cases.

Implementing appropriate procedures to ensure effective fraud prevention and

referring suspected fraud cases to the Council's Audit and Investigation Unit in

order to comply with statutory requirements and protect the Council's and

BHP's interest.

Maintaining appropriate and accurate records to comply with statutory and

service wide reporting requirements on performance issues. Proactively

monitoring and reporting to the Manager in respect of service delivery,

performance indicators and target.

Maintaining up to date knowledge of housing management practice and all

relevant BHP and Housing Management Service procedures in relation to rent


You will need to be:

HCPC registered

Eligible to work in the UK

Why Choose Remedy?

Competitive pay rates

Access to exclusive roles that aren't available from other agencies

1st tier agency

Up to £250 for each social work professional you refer to us who we place*

Receive up to £250 for finding your own job*