Housing Needs Officer

Remedy Recruitment are currently working with a local authority in Berkshire and are seeking an experienced Housing Needs Officer.

The sucessful candidate will require the following-

• Deliver a comprehensive, customer focussed and high quality housing needs service, liaising with other sections, departments and agencies internally and externally in relation to housing or homelessness issues on behalf of home seekers

• Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council's resources, including financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs.

• Provide good quality housing advice to all, including, public, tenants, licensees, landlords and homeseekers regarding their legal rights and available options related to their housing using a holistic approach. This will include analysing complex information and relaying this information appropriately to the customer, including legal advice on housing, immigration and benefit legislation.

• Identify and respond proactively to every home seeker who may be at risk of homelessness and find the most effective means to prevent and tackle homelessness, fulfilling the Council's duties under housing, homelessness, and any other relevant legislation.

• Deliver services within statutory and individual agreed targets to meet performance indicators and respond positively to all enquiries in accordance with service standards

• To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Needs Manager or Team Leader. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison.

• To ensure every registered home seeker receives confirmation of their housing opportunities and are assisted in making informed choices

For more information please email