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Housing Customer Service Advisor

Housing Customer Service Advisor

  • Location

    Cambridgeshire, England

  • Sector:

    Housing

  • Job type:

    Temporary

  • Salary:

    £14.50 - £17.50 per hour + DOE

  • Contact:

    Sky Harp

  • Contact email:

    sky@remedymedical.co.uk

  • Salary high:

    17

  • Salary low:

    14

  • Job ref:

    SKY_1558365948

  • Published:

    4 months ago

  • Duration:

    ongoing

  • Expiry date:

    2019-06-19

  • Startdate:

    ASAP

Remedy Recruitment Group are looking for a Housing Customer Service Advisor for a Local Authority in Cambridgeshire.

Job Purpose

need to have Council Tax, Housing and Council Tax Benefit experience and a working knowledge or Northgate.

To effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the Council through telephone, electronic and face-to-face channels. Assist the team leader in guiding, coaching, mentoring and training team members. To handle more specialist enquiries as designated.

Participate in a rota to cover the general reception desk, front service desks and telephone work stations, providing cover across the service centre as daily demand requires.

To have expert knowledge of and experience with Council Tax, Housing Benefit and the Council Tax Reduction scheme.

Record accurate and timely statistical information

Actively recognises the need for customer confidentiality

Liaise with all other Council sections and departments to ensure handover of actions as necessary

To ensure that as many enquiries as possible are resolved appropriately and satisfactorily at the first point of contact in line with Customer Service Standards

Receive and assist visitors telephoning and visiting the Council to ensure customers receive a comprehensive and accurate service

You will need to be:

HCPC registered

Eligible to work in the UK

Why Choose Remedy?

Competitive pay rates

Access to exclusive roles that aren't available from other agencies

1st tier agency

Up to £250 for each social work professional you refer to us who we place*

Receive up to £250 for finding your own job*