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Housing Advice Officer

Housing Advice Officer

  • Location

    West London, London

  • Sector:


  • Job type:


  • Salary:

    £17 - £20 per hour + DOE

  • Contact:

    Sky Harp

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    4 months ago

  • Duration:


  • Expiry date:


  • Startdate:


Remedy Recruitment Group are looking for a Housing Advice Officer for a Local Authority in West London.

Job Purpose

To work with members of the public who are applying for housing assistance from the Council, offering high standards of customer care at all times.

To work effectively and efficiently to assess risk and escalate issues of concern, minimise customer waiting times, reduce the number of missed and unanswered telephone calls and to maximise the resolution of all customer enquiries at the first point of contact.

To prevent and resolve homelessness wherever possible by providing advice, support and information to those in housing need.

To assess the suitability of households for participation in the Council's private rented sector access scheme (direct lettings) on the basis of their present housing situation, income, support needs and other circumstances.

To advise households looking for private rented sector accommodation in relation to their obligations as a tenant and to provide appropriate support and assistance in any efforts made to secure accommodation; including support and assistance in relation to the accurate and timely submission of Housing Benefit claims and the updating of any other claim for welfare benefits.

To assess applications to join the Council's housing register, verifying circumstances and determining priority in accordance with the Council's scheme of allocation for housing.

To make decisions on the outcome of individual homelessness applications in non-complex cases under Part VII of the Housing Act 1996 as amended, accepting or refusing duties as appropriate in accordance with statute, case law, the facts of each case, and the Homelessness Code of Guidance.

To manage the assisted choice process for applicants who are assessed as having a priority for housing under the Council's scheme of allocation.

To refer complex homeless cases that require further detailed investigation to the housing assessment and reviews service.

To make appropriate referrals to the PATHS service of single homeless applicants where the nature of their support needs requires a more complex level of intervention than H&F Advice can provide e.g. applicants with serious mental health issues, ex-offenders, entrenched rough sleepers and applicants with serious substance misuse problems.

You will need to be:

HCPC registered

Eligible to work in the UK

Why Choose Remedy?

Competitive pay rates

Access to exclusive roles that aren't available from other agencies

1st tier agency

Up to £250 for each social work professional you refer to us who we place*

Receive up to £250 for finding your own job*