This role involves;

• The recruitment and realignment of reporting lines Improvements in data security
• Improvement of Annual Service Charge calculation / accuracy
• Information flow with Asset Management & Enhanced Major Works / S20 consultation Clear final account backlog
• Further development of the Manage Arrears IT system
• Further development of Homeownership on-line solution Review of management charges and fees
• Review of Leaseholder / Freeholder Rules & Regulations Complete implementation of gas servicing arrangement for leaseholders
• Development of enhanced service offer for leaseholders
• Refresh of lease database Further development of major works tracker
• Review of Reserve Fund Lakehouse major works charges Overhaul of website, various literature and processes, thus enabling an 24 hour self service option.

If you are interested in this role please send your updated CV in the first instance.