Remedy Recruitment Group are currently an experienced Business Improvement and Implementation Lead to work within Islington Council.

Job Purpose

The post holder will be responsible for investigating, understanding and analysing customer needs and business requirements across the Council and working collaboratively with services and service users to develop new customer journeys and redesign our services.

The role involves:

• Working with customers to research and understanding their needs
• Working with services to map 'as is' business processes and identifying potential improvements
• Undertaking customer journey mapping to put service users at the heart of redesign
• Designing service developments.
• Collaborating with people and teams in other disciplines The role will not only test business analysis, project management, research and design skills but also provide the opportunity to drive continuous improvement and change into services, department and organisation.

You will need to be:

• Eligible to work in the UK

Why Choose Remedy?

• Competitive pay rates
• Access to exclusive roles that aren't available from other agencies
• 1st tier agency
• Up to £350 for each professional you refer to us who we place*

If you are interested and would like to find out more please apply to this advert with a copy of your updated CV. Alternatively, please send your CV directly