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Cookie Policy

Cookie Policy

When you use the Remedy website, mobile site, or other digital services, information may be collected through the use of cookies and similar technologies.

What are cookies?

Cookies are small text files which are downloaded when you visit a website or application. Your browser can read these files and in some cases remember your preferences, e.g. which content to display on the screen. By using our website you are agreeing to our use of cookies as described in this cookie policy.

Cookies are not programs and so can't contain a virus. They are stored in .txt format so you can open them with Notepad or any other text editor. They usually contain two pieces of information - a site name and a unique user ID.

Most browsers will allow you to see which cookies are stored and which site(s) have set them. You will usually need to go into the settings/preferences section of your browser to find the cookies information.

Each browser will display cookie information in a slightly different way, so you will need to check the help and support pages for your particular browser if you are unfamiliar with how to check the cookie settings.

All modern browsers should let you:

  • See what cookies have been set and delete them on an individual basis.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

You should be aware that if you delete cookies you could lose preferences that make your browsing experience easier, including sites where you have chosen to opt-out of using cookies as this requires a cookie to be set to tell the site NOT to set any more cookies!

If you block cookies completely a lot of websites won't work at all and others will only have partial functionality.

If you only want to block third-party cookies generated by advertisers, trackers, etc, you can turn these off without affecting the cookies that make websites work.

The links below take you to the 'Help/Support' sections for each of the major browsers (cookie settings are usually in the security/privacy section), so that you can find out more about how to manage your cookies. Any browsers you install and any changes you make to your browser settings are completely at your discretion and we can not be held liable for any issues arising from them.

Please use the links below to find out more details on how to manage cookies from each of the major browsers.


Remember that some of our websites features won't work with cookies turned off.

Your web browser (such as those listed above) then sends cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like whether you are logged into a members only area or other preferences.

As well as helping the website to function by allowing for members only areas, shopping carts, etc, there are other functions that cookies perform - such as to make advertising more relevant to your interests and to help the site owners track who is visiting their site - e.g. where the user is from, which browser the user accesses the site with, which site referred the user to them and so on. This information can then be used to improve the web browsing experience for all users of the site.

There are different types of cookies commonly referred to as session or persistent cookies, depending on how long they are used:

  • Session cookies only last for the duration of your online session and disappear from your computer or device when you close your browser.
  • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie.

Persistent cookies are activated each time you visit the site that the cookie was generated by. These are generally cookies that advertising companies or analytic tools such as Google and Facebook use. They use persistent cookies to let site owners know how much traffic is coming to their sites, what type of visitors they are and also to target advertising to you. These cookies are also known as third-party cookies as they are not set by the website you are viewing, but by third-party code such as Google Analytics or Facebook Like buttons.

We may also make use of third-party cookies generated by the likes of Google, Facebook and other sites and services that allow you to share the site or a page on the site with your own followers on Facebook or Google. We may also use third-party analytics software to track traffic on the site. These cookies are third-party cookies and may stay for a set length of time on your computer even if it is turned off. These cookies are not generated or controlled by this site.

The most common types of cookies are those discussed above – HTTP cookies and you can control their use through the browser settings or plugins and similar tools.

However, as well as standard HTTP cookies there are cookies that can be set by 'Flash' objects. These are objects used by sites to play movies, sounds, etc, and they have their own storage system to log user settings. These are called Flash Local Stored Objects (LSOs).

To control these Flash cookies you should read the following document available on the Adobe website:

Hopefully this document has helped you to understand what cookies are, how this site uses them and why they are used by the majority of websites.

By using this website you are agreeing to allow this site and any widget, script, or third-party service used by the site, to set and use any type of cookie on your computer. You assume all responsibility for controlling which cookies are used through the mechanisms described above or by other processes you may opt to use.

If you choose to disable or delete cookies generated or used by this site, it is at your own risk and you accept that it may result in impaired functionality for which we can not be held liable.

What Cookies are present?

Cookies include, but are not limited to;




This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

The main purpose of this cookie is: Targeting/Advertising


This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

The main purpose of this cookie is: Targeting/Advertising


This cookie is set by DoubleClick (which is owned by Google) to help build a profile of your interests and show you relevant ads on other sites.

The main purpose of this cookie is: Targeting/Advertising


This cookie name is asssociated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

The main purpose of this cookie is: Performance


This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes.

The main purpose of this cookie is: Performance


This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.

The main purpose of this cookie is: Performance