Social Work - Team Leader

Posted 22 March 2024
Salary Up to £18.10 per hour
Job type Contract
Discipline Social Care
ReferenceJodie Kane_1711114135
Contact NameJodie Kane

Job description

If you are an experienced Team Leaser with a specialism out of Hours Homelessness prevention to join their team.

  • A strong commitment to encourage & motivate people, focusing on the benefits to the individual and our business.
  • To lead and motivate a team of Customer Service Advisors to deliver a world class customer service ensuring all qualitive/quantitive targets are exceeded in line with the strategy & objectives of Liverpool City Council.
  • To develop the Customer Service Advisors using one to one coaching, call quality monitoring and all other appropriate methods. To actively participate in the on-going coaching and development initiative.
  • To be responsible for a teams performance by monitoring individuals and evaluating their skills and development areas. Maximising performance against agreed performance indicators and objectives throughout the effective use of performance management tools.
  • To consistently manage the attendance and capability for all direct reports, highlighting to Operational Manager any issues that require escalation or action.
  • To manage the performance of the team by conducting regular one to one interviews with all individuals, providing them with feedback on their performance, coaching and counselling them on how to improve their performance and agreeing and monitoring action plans. To agree development reviews with all direct reports.
  • To ensure the delivery of a level of service that delights Customers and Clients. This will be achieved by driving forward a customer focused culture.
  • To communicate effectively to the team, ensuring that messages and information are delivered consistently and are understood. To conduct team briefs as required, and to hold regular formal team meetings, to actively support the improvement activity to contribute to the success of the Careline.
  • Effective deployment of resources, to ensure that optimum performance is achieved.
  • During out of hours the team CSA team leader is responsible for the deployment of resources, to ensure that optimum performance is achieved, and urgent contacts / work is allocated.
  • To handle all customer complaints (verbal & written) to the appropriate resolution, within the agreed timescales
  • To ensure a high standard of conduct and leadership by being a role model, setting the example for others to follow.
  • To be visible and accessible to the team at all times in order that they can be monitored, coached and developed.
  • Team Leaders will be required to go online when required and ensure their own skill set is kept up to date
  • To attend all training courses required to ensure a high degree of workplace knowledge of processes and systems.
  • Develop the City Council's commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken

Requirements of this Social Worker job:

  • A social Work Qualification or equivalent.
  • Understanding of relevant legislation.
  • Continual professional development.
  • Social Work England registered.

What you need:

  • QSW Status - including qualification, Social Work England registration and completed ASYE
  • A minimum of 2 years' experience
  • Right to work in the UK

Benefits of working with Remedy

  • A personal one-one service from your highly experienced dedicated consultant.
  • Top tier supplier across London giving us first access to jobs
  • Referral bonus - up to £250* per person placed.
  • Double payrolls each week.

*Terms & Conditions apply

You will be required to fully register with Remedy for all locum positions.

Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.