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Service Manager For The Permanence Service - Liverpool Council

Service Manager For The Permanence Service - Liverpool Council

  • Location

    Liverpool, Merseyside

  • Sector:

    Social Care

  • Job type:


  • Salary:

    £400 - £500 per day

  • Contact:

    Ben Holden

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:

    BEN - Per_1652886473

  • Published:

    about 1 month ago

  • Expiry date:


Liverpool Council are looking for a Service Manager For The Permanence Service.

  1. To ensure the Council meets its statutory obligations to safeguard and promote the welfare of children, complying with legislation, statutory guidance, policy and procedures and relevant frameworks.
  2. To provide professional and managerial leadership ensuring a high standard of service delivery in line with the vision and values of the City Council.
  3. Initiate and develop strong working relationships both internally and externally.
  4. Model inclusive practice in relation to identity and diversity, challenging any issues of concern.
  5. Visibly promote and demonstrate a strong commitment to equality and non-discriminatory practice in all areas of the service and wider business.
  6. Ensure that the strategic vision is translated into clear objectives and initiatives.
  7. Encourage a continuous improvement environment to develop an outstanding service.
  8. Be responsible for the effective management of all HR policy and procedures, including disciplinary, welfare and attendance processes.
  9. Actively promote best practice to ensure consistency, fairness and transparency at all times.
  10. Deal with conflicting demands and prioritise work in line with Directorate and corporate priorities.
  11. Build and maintain effective networks in order to seek out new ideas and innovations to improve service delivery.

Broad Responsibilities

  1. Deliver a performance driven culture through the development of service excellence, people planning and financial and budget management. Ensuring continuous improvement, value for money and best value are delivered.
  2. Develop staff performance and set appropriate target levels of service. Create a positive

learning and working environment through delegation, mentoring and coaching of staff and

through the identification of training and development needs.

  1. Take responsibility for the development and provision of high quality management

information and documentation that is timely, accurate and meaningful.

  1. Promote strong, direct and effective communication and involvement with all stakeholders, including children, young people and their carers in improving and developing service provision.
  2. Support the work of elected members at the strategic level.
  3. Work in a corporate and collaboratively way with all managers, elected members and staff.
  4. Represent the Directorate at local and regional events as required for learning and sharing opportunities.
  5. Develop the City Council's commitment to equal opportunities and promote non-discriminatory practices in all aspects of work undertaken.
  6. Ensure that work complies with all statutory requirements and with Standing Orders and Financial Regulations of the City Council and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice, and the City Council safety plan.
  7. To participate in the 'out of hours' Careline rota (or similar) as required
  8. To undertake the role of liaison officer or casework co-ordinator as part of the Emergency Plan.

Specific Responsibilities

  1. To provide effective leadership and management to staff within the service and ensure a high quality service is provided to children, young people and their families.
  2. To embed a culture of continuous improvement underpinned by the robust use of the performance management and quality assurance frameworks.
  3. To develop and sustain effective partnerships with partner agencies and jointly develop services/initiatives that will improve outcomes for children and young people.
  4. To ensure that the service meets its statutory obligations and complies with statutory guidance and timescales.
  5. To provide support and supervision to team members on a planned regular basis in line with the Supervision policy. This includes conducting annual Performance and Development Reviews and ensuring development plans are implemented.
  6. To identify trends, changing needs and priorities in the provision of services as they relate to children and young people.
  7. To develop and implement a service business plan and contribute to the Department's business plan.
  8. To manage a delegated budget, monitor expenditure and take action to remedy deficits.
  9. To deputise for the Assistant Director and provide cover for other Service Managers, as and when required.
  10. To chair meetings in line with service and departmental requirements.
  11. To ensure protection of vulnerable adults, quality assurance and clinical governance policies & procedures are addressed and monitored in all areas of social and health care.*
  12. To participate in the recruitment and induction of staff.
  13. To respond to complaints, learning lessons and embedding these in practice.
  14. Ensure that client information data is lawfully gathered, accurate, up to date and only divulged in accordance with the General Data Protection Regulation 2016 (GDPR) and the local government common law of duty of confidentiality. Failure to apply these duties can lead to the individual or the Council facing financial penalties or court proceedings.
  15. Take responsibility for developing and maintaining the required management knowledge and professional expertise for the role through Continuous Professional Development.
  16. Take responsibility for obtaining regular professional supervision to ensure effective and reflective practice.
  17. To effectively manage own allocated workload by appropriately prioritising tasks and through efficient time management.