Remedy Recruitment Group are currently seeking an experienced Service Lead to work within West Sussex Council.

Job Purpose

• This one of a number of roles responsible for operational delivery and management of the provision of a Payroll Shared Service to customers across schools, corporate West Sussex and external bodies. The role will lead a team of 25-35 staff to deliver efficient and accurate transactional service across all areas of payroll processes and administration.
• The role will be responsible for ensuring all payroll transactions are processed efficiently while also ensuring the team is appropriately skilled and managed in order to address and respond to a range of complex pay and pensions questions and enquiries to WSCC managers, employees and schools.
• The post holder will be responsible for effectively developing and managing relationships with key customers across the area of service delivery and for introducing, implementing and monitoring service level agreements. The role will also be responsible for performance monitoring and management and for identifying opportunities for continuous improvement in service delivery.
• The post holder will possess high level subject matter expertise in running a payroll service, and will therefore be responsible for resolving complex problems across a broad range of issues and subject areas.
• The role will also be responsible for identifying, developing and managing service improvement and efficiency programmes such as process redesign or development.

You will need to be:

• Eligible to work in the UK

Why Choose Remedy?

• Competitive pay rates
• Access to exclusive roles that aren't available from other agencies
• 1st tier agency
• Up to £350 for each professional you refer to us who we place*

If you are interested and would like to find out more please apply to this advert with a copy of your updated CV. Alternatively, please send your CV directly