HOST Casework Officer

Posted 24 May 2024
Salary Up to £26 per hour
LocationTower Hamlets
Job type Contract
Discipline Housing
Contact Nameiva shtereva

Job description

Main Purpose of job:

  • To provide a homelessness prevention, housing options and bespoke service to those single clients homeless or threatened with homelessness
  • To assist and guide single clients with support needs to make appropriate choices reading their housing pathways
  • To ensure that single clients receive, either directly or through relevant partners, appropriate advice on their housing options that offer alternatives to the making of a homeless application
  • To ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved
  • To ensure excellent customer service standards are maintained and contribute to year on year improvement of those standards


  • To use a dedicated assessment tool to determine the most appropriate form of supported accommodation for single clients
  • To contribute in the development and delivery of team plans and other relevant council plans and strategies so that targets and performance requirements are met
  • To effectively communicate the Council's duties and policies to customers and partner organisations directly, in writing and through customer information
  • To provide detailed customer care letters to clients setting out advice given and the agreed housing pathway where homelessness cannot be prevented
  • To write s184 decision letters
  • To be the contact point for one or more local hostel providers and to develop excellent working practices between them and the council
  • To make recommendations on the use of temporary discretionary accommodation pending a supported hostel placement
  • To develop and share a comprehensive network of contacts across the public, private and voluntary sectors to improve partnership working
  • To work closely with adults social care, children's services, mental health professionals, probation and health care professionals to expedite assessments to determine statutory homeless duties, specific housing needs and the most suitable housing options for single clients
  • To work with supported housing providers to determine suitable placements having regard to the needs and requests of the clients
  • To have a good understanding of the responsibilities of social landlords, Children's Services, YOT, Police, Probation, Social and Health Services and of local voluntary sector provision in relation to housing need, homelessness and homelessness prevention work
  • To keep abreast of developments in legislation, local and national policies, protocols and Service level agreements as they pertain to 3 Updated HOST Caseworker CV March 2019 homeless prevention and care and protection of vulnerable adults and young people
  • To hold a caseload of single clients from first referral to HOST to satisfactory and appropriate housing solutions
  • To ensure that all contact with customers and other organisations is fully recorded and where possible confirm advice given in writing
  • To ensure all housing options case work is clearly and appropriately documented
  • To record data and statistical information accurately and on time
  • To respond to queries from customers or their approved advocates and other stakeholders - whether in person, by telephone, email or in writing in line with the councils standards
  • To make recommendations for use of the Homelessness Prevention Fund, Rent Deposit or Bond scheme or other related direct financial assistance where such would prevent homelessness
  • To represent the Council at joint assessment, casework, hospital discharge and probation meetings
  • To contribute to the setting and achievement of HOST's KPIs, targets and objectives
  • To undertake all duties with due regard to Health & Safety legislation. To ensure all necessary risk assessments are undertaken, maintained and reviewed

Benefits of working with Remedy

  • A personal one-one service from your highly experienced dedicated consultant.
  • Top tier supplier across London giving us first access to jobs
  • Competitive Referral scheme
  • Double payrolls each week.

*Terms & Conditions apply

You will be required to fully register with Remedy for all locum positions.

To be considered for this role, please apply with your CV to on the social care team.

Remedy Social Care is a REC Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit