Head of Repairs

Posted 07 May 2024
Salary £60 - £61 per hour
LocationTower Hamlets
Job type Contract
Discipline Interim
Contact NameBen Holden

Job description

Tower Hamlets are looking for a Head of Repairs.

  • £60 per hour.
  • Inside IR35.

The Role:

  • Working to the Director of Housing Assets
  • Support the review of a new repairs organisational structure and operating model.
  • Provide effective leadership to the Repairs Service with a headcount of c. 30 staff.
  • To ensure that the procurement, quality and performance of contractors is at the highest standard for our residents.
  • Meaningfully engage with residents to improve services, reduce costs and develop neighbourhoods where people enjoy and want to live.
  • Create a culture of performance and budget management where there is a direct link between costs, excellent services and right first-time repairs.
  • Drive down the costs and increase satisfaction in the services provided.
  • Lead on the streamlining of business processes and systems across the repairs service, including digital to drive efficiencies in service delivery to residents.
  • Participate and report on the out of hours service for repairs.