Main duties and responsibilities

· Meet and where possible, exceed client expectations whilst operating within agreed budgets

· Ensure Service Level Agreements are managed, developed and implemented to meet the needs of the client.

· Recruit, induct and train suitable staff ensuring compliance with vetting procedures

· Act as point of contact for sites

· To carry out effective management of teams in line with Premier processes

· To ensure all sites are covered at all times particularly at night and weekends

· Control wage spend in line with agreed budgets set by the management team

· Carry out random and pre-planned audits including compliance and quality on a weekly basis

· Oversee the site-based training for all staff to ensure training is delivered

· Ensure health and safety of all employees, client and public

· Ensure that site documentation is maintained and up to date

· Ensure products, equipment and materials fall in-line with agreed budget and are properly stored, used, maintained and controlled

· Ensure activities are undertaken in line with quality management, Health and Safety, legal requirements, environmental policies and duty of care

· Rota management including processing timesheets and payroll paperwork.

Qualifications and experience:

· Knowledge of cleaning and facilities industry

· Knowledge of health and safety awareness/training

· Knowledge of COSHH & RAMs procedures

· Excellent customer service

· IT literate, and understanding of systems/technology in the industry

· Strong working knowledge of Microsoft Office Packages

Essential Skills / Ability

· Ability to work well in a highly pressurised environment

· Ability to support, motivate and lead a team to develop and achieve through regular coaching and one-to-ones

· Excellent communication skills, at all levels and both internally and externally

· Ability to meet client's expectations at all times

· Ability to work on own initiative with minimum supervision

· Ability to manage resources

· Strong team working ethic and flexibility

· Excellent attention to detail

· Experience with managing multiple sites

· Payroll experience / Rota Management

* Experience in a similar role would be an advantage but not essential