The post holder will be responsible for investigating, understanding and analysing customer needs and business requirements across the Council and working collaboratively with services and service users to develop new customer journeys and redesign our services. The role involves: * Working with customers to research and understanding their needs * Working with services to map 'as is' business processes and identifying potential improvements * Undertaking customer journey mapping to put service users at the heart of redesign * Designing service developments. * Collaborating with people and teams in other disciplines The role will not only test business analysis, project management, research and design skills but also provide the opportunity to drive continuous improvement and change into services, department and organisation.