Benefits Administrator - West London

The successful candidate will require the following-

• Distribute the daily post using Document Image Processing software.

• Answer telephone enquiries and record details.

• Conduct interviews with claimants and their representatives.

• Visit claimants who are unable to come to the Town Hall.

• Write letters to gather evidence and information to correctly assess benefit.

• Liaise with other departments and persons deemed necessary to resolve and assess benefit claims.

• Verify original documents at the reception and in the post.

• Access DWP computer records to confirm entitlement to Job Seekers Allowance and Income Support.

• Cancel claims promptly.

• Assess entitlement to basic Housing Benefit and Council Tax Benefit claims.

Please email