To manage a team of front line/operational/technical or professional staff to meet the required service standards, in line with the service plan and associated standards within the MASH Service.

Key Responsibilities

1. To review and provide management decision on all incoming new cases and open cases in the MASH Team; working with partner agencies in collating information and assessing risks.

2. Personally and through team members to deliver the targets set down in the service and team plans.

3. To resolve any service delivery issues within available resources.

4. To improve the performance of staff under his/her line management by maintaining communication with staff and providing the appropriate support and guidance.

5. To improve children and families user satisfaction levels for his/her service.

6. To act as a professional exemplar at all times.

7. To build positive relationships with other staff and colleagues.

8. To report to the Group Manager and advice of any changes in the operational environment including customer satisfaction issues.

If you are interested in this role please send your updated CV .