Senior Customer Service Advisor/Training Support Officer
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Location
Cambridge, Cambridgeshire
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Sector:
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Job type:
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Salary:
Negotiable
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Contact:
Bronte Boland
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Contact email:
bronte@remedyrecruitmentgroup.co.uk
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Salary high:
0
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Salary low:
0
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Job ref:
housing0203_1547629280
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Published:
about 1 month ago
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Duration:
On going.
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Expiry date:
2019-02-15
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Startdate:
ASAP
Senior Customer Service Advisor/Training Support Officer
- Actively recognises the need for customer confidentiality
- Liaise with all other Council sections and departments to ensure handover of actions as necessary
- To ensure that as many enquiries as possible are resolved appropriately and satisfactorily at the first point of contact in line with Customer Service Standards
- Receive and assist visitors telephoning and visiting the Council to ensure customers receive a comprehensive and accurate service
- Use IT and telephony systems to manage and record enquiries and retrieve information to resolve customer enquiries
- Access administrative systems in Council Departments to answer questions and to limit repeat contacts from the customer by proactively checking for outstanding outbound communications from City Council departments
- Work as a flexible and effective team member supporting other service centre team members with their queries as necessary
- Proactively stay abreast of technical, professional, product and service developments
- Participate in the Council's performance management processes
- Gather customer satisfaction information as required and identify process improvements to ensure customer satisfaction
- Assist in training/mentoring of new staff giving advice and guidance as required
