Connecting linkedin


Senior Customer Service Advisor/Training Support Officer

Senior Customer Service Advisor/Training Support Officer

  • Location

    Cambridge, Cambridgeshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Bronte Boland

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    7 months ago

  • Duration:

    On going.

  • Expiry date:


  • Startdate:


Senior Customer Service Advisor/Training Support Officer

  • Actively recognises the need for customer confidentiality

  • Liaise with all other Council sections and departments to ensure handover of actions as necessary

  • To ensure that as many enquiries as possible are resolved appropriately and satisfactorily at the first point of contact in line with Customer Service Standards

  • Receive and assist visitors telephoning and visiting the Council to ensure customers receive a comprehensive and accurate service

  • Use IT and telephony systems to manage and record enquiries and retrieve information to resolve customer enquiries

  • Access administrative systems in Council Departments to answer questions and to limit repeat contacts from the customer by proactively checking for outstanding outbound communications from City Council departments

  • Work as a flexible and effective team member supporting other service centre team members with their queries as necessary

  • Proactively stay abreast of technical, professional, product and service developments

  • Participate in the Council's performance management processes

  • Gather customer satisfaction information as required and identify process improvements to ensure customer satisfaction
  • Assist in training/mentoring of new staff giving advice and guidance as required