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Senior Customer Service Advisor/Training Support Officer

Senior Customer Service Advisor/Training Support Officer

  • Location

    Cambridge, Cambridgeshire

  • Sector:

    Housing

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Bronte Boland

  • Contact email:

    bronte@remedyrecruitmentgroup.co.uk

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    housing0203_1547629280

  • Published:

    7 months ago

  • Duration:

    On going.

  • Expiry date:

    2019-02-15

  • Startdate:

    ASAP

Senior Customer Service Advisor/Training Support Officer

  • Actively recognises the need for customer confidentiality

  • Liaise with all other Council sections and departments to ensure handover of actions as necessary

  • To ensure that as many enquiries as possible are resolved appropriately and satisfactorily at the first point of contact in line with Customer Service Standards

  • Receive and assist visitors telephoning and visiting the Council to ensure customers receive a comprehensive and accurate service

  • Use IT and telephony systems to manage and record enquiries and retrieve information to resolve customer enquiries

  • Access administrative systems in Council Departments to answer questions and to limit repeat contacts from the customer by proactively checking for outstanding outbound communications from City Council departments

  • Work as a flexible and effective team member supporting other service centre team members with their queries as necessary

  • Proactively stay abreast of technical, professional, product and service developments

  • Participate in the Council's performance management processes

  • Gather customer satisfaction information as required and identify process improvements to ensure customer satisfaction
  • Assist in training/mentoring of new staff giving advice and guidance as required