East London, London
£21 - £23 per hour
3 months ago
Principals Revenues Officer-
- To work with the Revenues Manager to manage the Team to achieve performance in accordance with legislation, national standards, Best Value Performance Indicators, corporate and directorate objectives and the service plan and to give clear direction to Revenues Officers in the performance of their duties.
- To administer council tax in accordance with the relevant primary, secondary and related legislation, subsequent amendments and regulations, and ensure best practice in the Revenues service is applied at all times.
- To take responsibility for some of the day to day tasks in the management of the Team such as planning, prioritising and managing staff resources.
- To work with the Revenues Manager in implementing procedures which will ensure effective and sensitive collection performance. To allocate work, set priorities and monitor performance.
- To represent the Council at Liability Order and Means Enquiry Hearings and to witness the production and despatch of statutory notices
- To be responsible for the day to day operation of the bailiff contract and timely processing of bailiff income and settlement of appropriate commission and fees.
- The postholder is expected to have a high standard of written and verbal communication with the ability to draft unsolicited written correspondence and also committee reports on behalf of the Revenues Manager.
- To work closely with the Council Tax Revenues Manager to contribute to the creation and sustainability of a performance culture. To prepare work plans, monitor progress, and report regularly on issues affecting performance.
- To help the Revenues Manager to motivate the Team, encourage and support officers to help foster an environment of team and inter-team co-operation.
- To review decisions made in response to formal complaints and authorise compensation within set guidelines. To investigate enquiries on the Local Government Ombudsman cases, liaising with investigators to resolve complaints.
- To ensure policies and procedures are 'fit for purpose' and are maintained to appropriate standards, making recommendations for improvements to procedures and work practices in liaison with the Quality and Complaint Officer.
- To undertake the continuous training and development of all Team members. To identify needs and ensure staff are trained in the skills and knowledge to enable them to carry out their work to the required standards. To work closely with the Revenues and Benefits Training Team to develop training programmes and to deliver training as required.
- On a day to day basis, to provide high level technical advice and support on legislative issues, policy, procedure, Information Communication Technology and any other matter concerned with effective service delivery.
Call Bronte on 0208 418 7676.