This role predominantly involves anti-social behaviour case management. The successful candidate therefore must have strong experience in this area. The role will be to;

1. Through close and regular contact with tenants, identify and assist vulnerable tenants, referring them on to relevant agencies and monitoring these services to enable the tenant to sustain their tenancy.

2. Oversea the housing management responsibilities of the void process, minimising the time a property is void whilst ensuring a customer focused letting service.

3. Complete new tenancy sign-ups in accordance with set policies and procedures and maximise sustainment of tenancies within the introductory period.

4. Manage applications for mutual exchanges, tenancy changes and Right to Buy within statutory timescales and present recommendations to the Head of Neighbourhood Management for authorisation.

5. Manage applications for mutual exchanges, tenancy changes and Right to Buy within statutory timescales and present recommendations to the Head of Neighbourhood Management for authorisation.

6. Manage applications for mutual exchanges, tenancy changes and Right to Buy within statutory timescales and present recommendations to the Head of Neighbourhood Management for authorisation.

7. Work closely with Rent Income teams to ensure effective management of arrears cases and joint-working to address any tenancy related issues.

If you are interested in this role please send your updated CV in the first instance.