My client at the London Borough of Newham is currently recruiting for an IRO Officer within their Children's Social Services. As a member of the team to provide an effective and efficient service to telephone callers and to deal with written enquiries for services provision. To provide administrative, clerical, and ICT support.

Requirements for the Role

• To process all enquiries, referrals and service requests accurately and promptly. To decide in non-complex cases whether referrals to the department are (I) eligible to receive a service or (ii) should be referred to another Council department or external agency or (iii) require no further action. In complex cases to seek guidance from qualified social work staff on the appropriate action.
• To respond politely, efficiently and sympathetically to enquiries from professional organisation, e.g. Health, Police, Probation and the Courts and from members of the public. To actively listen in order to assess and clarify the needs of the enquirer.
• To handle difficult or sensitive enquiries effectively using listening and rapport building skills.
• To undertake follow-up action liaising with departmental, council and external colleagues as necessary.

This vacancy will initially be for 3 months, with opportunity for extension after.