Housing Officer Level 2 - South London

• Actively listen to the issue or concerns raised by clients regarding their housing situation to be able to signpost correctly
• * Adding the family members to Northgate Housing system
• * Updating the HCLIC information
• * Making enquiries or requesting visits to the excluder
• * Referring cases to Solace and Shelter
• * Updating the Triage notes on HAD using the templates.
• * Booking interpreters for future appointments or using the interpreter line to communicate to complete Triages.
• * Discussing case with Duty Senior and carrying out the recommended actions
• * Creating TA Booking under s188 of the housing act 1996 amended by 2002 and the HRA act 2018
• * Collating and passing the documents to Caseworker Support
• * To keep an eye on clients in reception and all the qmatic queues

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