6 months ago
- The role holder will need to ensure they have the required knowledge across the Housing service areas such as anti-social behaviour, income, estates and moving home to be able to advise customers and stakeholders accurately.
- Undertake tenancy audits in line with policy and legislation.
- Act as service representative on working groups and attend meetings accordingly. Prepare and disseminate information to the service.
- Enforcing standards in accordance with legislation and where necessary attending and giving evidence in court proceedings arranging and attending evictions, sometimes in difficult situations which will require assistance from police or other services.
- Determine what action should be taken against those in breach of tenancy.
- Assist the manager to work on communications with stakeholders to publicise the work and achievements of the team.
- Where the role identifies a customer with vulnerabilities, they will liaise with statutory and voluntary bodies including health, social care, probation and police in relation to the welfare of the customer. This may involve discussing and implementing plans and attendance at a case conference or other multi agency meetings.
- The role holder will be expected to spend time in other teams to gain a deeper insight into related areas of work and bring their learning back to the team and in their own work, including presenting findings to others. They will also be involved in mapping, testing and developing new flows of work as required. This will be a reciprocal arrangement with other teams and staff spending time to aid insight into housing work. To identify improvements and lead on new policies and procedures.