Prevent arrears through early contact with tenants and take appropriate steps and actions for arrears recovery. Work with other teams, services and agencies to ensure the customer receives necessary support and advice to sustain their tenancy.

Respond to telephone, written and face to face enquiries across a full range of housing management activities. Operate in an efficient and customer focused manner.

Undertake visits, inspections, tenancy audits, consultation to housing owned properties, maintain accurate and timely records and take all appropriate action to enforce the conditions of tenancy and prevent housing fraud. Take and prepare statements, prepare and serve notices for court, attend court hearings and carry out evictions.

Carry out tenancy support for high risk cases, such as hoarders, mental health, drugs and alcohol, and hold and manage a case list taking the appropriate actions when necessary.

Maintain a current working knowledge of housing law and best practice in relation to all tenancy related matters to provide detailed, appropriate housing advice and information to residents and other Council services, organisations and agencies, and guide and monitor mentor/less experienced colleagues.