Housing Customer Service Officer - South London

• To deal with telephone and face to face enquiries, emails, letters and texts from customers in a professional manner.
• To interrogate the Council's systems to provide information and resolution to our customers. Raise service requests and update system notebooks as appropriate.
• To record and maintain customer records, comply with Council policies and procedures and ensure confidentiality of customer information at all times. Ensure your duties are undertaken with regard and compliance of the Data Protection Act and other legislation.
• To be sensitive to the needs of our diverse local community whilst ensuring swift and appropriate action for our customers. To demonstrate empathy and professionalism at all times in an environment that can sometimes be demanding and stressful.
• To be a team player in a customer focused team, contributing to meetings, team building and continuous improvement. To actively participate in training and development to develop your skills and competencies.
• To process and record debit and credit card payments by our customers.
• To encourage and assist customers to access Council services, forms and information via the Councils website.

Please call Bronte at Remedy on 0208 418 7676 for more info