Estate Support Officer- West London

Paying £11-12 hourly.

• You will work collaboratively with all Estate Services teams, carrying out a wide range of administration support tasks.
• You will provide budget support and be the lead officer for processing invoices and issuing purchase orders. You will assist in managing customer requests for garages and parking.
• You will monitor the Central Estate Services Inbox and respond to all service requests as soon as they are received and re-allocate these to the correct person or department. You will check that any work requested has been completed to a high standard. You'll also assist with investigating complaints and member enquiries ensuring that we provide a right first-time response.
• You will provide a friendly and responsive service to all our residents and customers. You will assist in improving our levels of quality and performance in communal estate services across the borough.
• An adept communicator, you will react quickly to any issues and look to solve them using your own iniative and contacts throughout the council. You will help improve resident satisfaction and ensure that where we haven't gotten it right first time, we make it right.

Please email for more information.