Estate Support Officer- West London

Posted 21 February 2019
Salary £12 - £14 per hour
LocationWest London
Job type Contract
Discipline Housing
Referencehousing2852_1550754105
Contact NameBronte Boland

Job description

Estate Support Officer- West London

  • Provide housing residents, staff, and contractors with a point of contact for Estate Services.

  • Monitor all correspondence coming into the Estate Services Team, and co-ordinate a timely and consistent response to all communications, such as complaints or general enquiries, including those requiring input from other departments. Ensure correspondence fully addresses issues raised.

  • Update and administer shared team folders and appropriate data base systems, including Trello, spreadsheets and excel.

  • Issuing Purchase orders, processing invoices and updating suppliers when payment has been made.

  • Organise and prepare agendas for team meetings, take good quality notes and minutes, co-ordinate updates and feedback.

  • Ensure that customer satisfaction is continuously improved.

  • Consult with occupants and liaise with any council stakeholders and other external works contractors in relation to estate improvements to facilitate the progress of work.

  • Assist in production of documents, service improvement plans or reports as required, and in the delivery of presentations to relevant estate service forums if required.

Please call Bronte on 0208 418 7677 for more information.