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Divisional Head of Tenancy & Leasehold Services

Divisional Head of Tenancy & Leasehold Services

  • Location

    East London, London

  • Sector:


  • Job type:


  • Salary:

    Up to £500 per day

  • Contact:

    Bronte Boland

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    On Going.

  • Expiry date:


  • Startdate:


Divisional Head of Tenancy & Leasehold Services

Remedy Recruitment are currently working in partnership with the local authority in London and are seeking an experienced Divisional Head of Tenancy & Leasehold Services Manager to work with a busy housing team in the council.

**SALARY- £500 per day**



Main Duties and Responsibilities-

  • Contribute towards the strategic development and corporate management of LBs and lead in the area of housing management related activities.

  • Be responsible for the strategic overview and management ofLBs housing management activities consisting of:
    • Tenancy Management (including dealing with anti-social behaviour, tenancy fraud and new tenancy processes) and Customer Services
    • Leasehold Management and Right to Buy administration
    • Income collection (including the maximisation of income from rents, service charges, and other income sources)
    • Rent Accounting
    • Voids
    • Resident Participation
    • Travellers
  • Be responsible for all relevant statutory and regulatory requirements within the scope of the service, including those applicable to the health and safety of residents, staff and contractors.

  • Exercise effective financial management and control of budgets and projects. Achieve the required performance standards and ensure budgetary matters (including budget strategy and monitoring) are in accordance with agreed priorities.

  • Exercise effective human resource management and control in line with LBs personnel policies and practices. Foster excellent industrial relations through engagement with all represented unions.

  • Involve customers in the design, delivery and monitoring of services.
  • Ensure that the development of the service is aligned with the strategic vision and priorities set by the Mayor and Cabinet Member for Housing. Work with elected Members as appropriate.
  • Be responsible for procuring and tendering services where appropriate (including partnering arrangements) in line with LBs corporate procurement strategies and rules. Act as client for such arrangements when in place.

  • Work collaboratively with other organisations as appropriate to facilitate service improvement, community cohesion and other corporate objectives.

  • Drive and deliver continuous improvement in the efficiency and effectiveness of the service. Ensure that services are customer focused, accountable and have appropriate and innovative challenging service delivery standards.

  • Ensure accountability in the management of complex case work and that performance management is robust in respect of direct reports and in the culture of the organisation as a whole.

  • Be responsible for the recruitment, management and development of staff.

  • Ensure high levels of customer satisfaction across the customer base, particularly in respect of minority ethnic communities and disadvantaged and vulnerable groups.

  • Secure confidentiality of employee and resident data at all times with due regard to Data Protection requirements.

  • Attend evening meetings as necessary.

The successful candidate will require the following-

  • To actively promote customer care, value for money and performance management in own role.

  • To demonstrate a whole hearted commitment to the organisational values and culture.

  • To promote an environment of continuous learning and improvement.

  • To consistently promote and apply equality and diversity, in line with LBs policy / procedures and ensure that this is demonstrated and maintained throughout all areas responsibility.

  • To be aware of, and observe fully and promote, LBs policies relating to health and safety and risk management and best practice, throughout all areas responsibility.

  • The post holder will be expected to undertake such additional duties or responsibilities, consistent with the role and grade, as may be allocated.

  • Ensure that equality impact assessments are completed for policy and service areas.

For more information please contact Bronte at Remedy on 0208 418 7677.