Divisional Head of Tenancy & Leasehold Services

Remedy Recruitment are currently working in partnership with the local authority in London and are seeking an experienced Divisional Head of Tenancy & Leasehold Services Manager to work with a busy housing team in the council.

**SALARY- £500 per day**

**FULL TIME**

**START- ASAP**

Main Duties and Responsibilities-

• Contribute towards the strategic development and corporate management of LBs and lead in the area of housing management related activities.

• Be responsible for the strategic overview and management ofLBs housing management activities consisting of:
  • Tenancy Management (including dealing with anti-social behaviour, tenancy fraud and new tenancy processes) and Customer Services
  • Leasehold Management and Right to Buy administration
  • Income collection (including the maximisation of income from rents, service charges, and other income sources)
  • Rent Accounting
  • Voids
  • Resident Participation
  • Travellers
    
• Be responsible for all relevant statutory and regulatory requirements within the scope of the service, including those applicable to the health and safety of residents, staff and contractors.

• Exercise effective financial management and control of budgets and projects. Achieve the required performance standards and ensure budgetary matters (including budget strategy and monitoring) are in accordance with agreed priorities.

• Exercise effective human resource management and control in line with LBs personnel policies and practices. Foster excellent industrial relations through engagement with all represented unions.

• Involve customers in the design, delivery and monitoring of services.
  
• Ensure that the development of the service is aligned with the strategic vision and priorities set by the Mayor and Cabinet Member for Housing. Work with elected Members as appropriate.
  
• Be responsible for procuring and tendering services where appropriate (including partnering arrangements) in line with LBs corporate procurement strategies and rules. Act as client for such arrangements when in place.

• Work collaboratively with other organisations as appropriate to facilitate service improvement, community cohesion and other corporate objectives.

• Drive and deliver continuous improvement in the efficiency and effectiveness of the service. Ensure that services are customer focused, accountable and have appropriate and innovative challenging service delivery standards.

• Ensure accountability in the management of complex case work and that performance management is robust in respect of direct reports and in the culture of the organisation as a whole.

• Be responsible for the recruitment, management and development of staff.

• Ensure high levels of customer satisfaction across the customer base, particularly in respect of minority ethnic communities and disadvantaged and vulnerable groups.

• Secure confidentiality of employee and resident data at all times with due regard to Data Protection requirements.

• Attend evening meetings as necessary.

The successful candidate will require the following-

• To actively promote customer care, value for money and performance management in own role.

• To demonstrate a whole hearted commitment to the organisational values and culture.

• To promote an environment of continuous learning and improvement.

• To consistently promote and apply equality and diversity, in line with LBs policy / procedures and ensure that this is demonstrated and maintained throughout all areas responsibility.

• To be aware of, and observe fully and promote, LBs policies relating to health and safety and risk management and best practice, throughout all areas responsibility.

• The post holder will be expected to undertake such additional duties or responsibilities, consistent with the role and grade, as may be allocated.

• Ensure that equality impact assessments are completed for policy and service areas.

For more information please contact Bronte at Remedy on 0208 418 7677.