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Customer Service Advisor - Contact Center

Customer Service Advisor - Contact Center

  • Location

    Essex, England

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Bronte Boland

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    6 months ago

  • Duration:

    On going.

  • Expiry date:


  • Startdate:


Customer Service Officer

  • Manage customer expectations and enquiries via face to face, telephone, email and social media. Resolving as many enquiries as possible at first point of contact.
  • To verify documentation from customers in line with the Council processes and as advised by the Fraud team.
  • Deliver all responses both verbal and written in a professional and customer focused manner ensuring that the Council standards are always met throughout the life cycle service request/complaint.
  • Ensure that all customer interactions are completed professionally, to the highest standard, in a timely manner, and recorded to ensure a complete audit trail of interactions with the service is possible.
  • Ensure that all enquiries and complaints are logged, allocated and processed to required standards and within required timeframes.
  • Support the Council's digital ethos by continuously promoting self-service and online options to customers where this is available.
  • Provide support and advice to customers who are using the Council's online and My Account services to enhance their digital skills including; how to use a PC, setting up accounts and unlocking passwords etc via all channels.

Please call Bronte on 0208 418 7677 for more information.