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Customer Liaison Officer

Customer Liaison Officer

  • Location

    South East London, London

  • Sector:


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  • Salary:


  • Contact:

    Sky Harp

  • Contact email:

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  • Published:

    3 months ago

  • Duration:


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Remedy Recruitment Group are looking for a Customer Liaison Officer for a Local Authority in South East London.

Job Purpose

  • To actively demonstrate at all times a commitment to delivering the best service and outcomes for customers in the most efficient and effective manner.
  • Walk the floor, greeting customers as they enter our buildings, quickly assessing the reason for the visit and managing the flow of customers through the building.
  • To take responsibility for the resolution of customer enquiries in relation to council services and the provision of an extensive information service in a positive and professional manner with the aim of satisfying enquiries with a single contact.
  • To deal sensitively with difficult situations ensuring the service is accessed by and meets the needs of all communities, assisting to develop strategies to reduce inequalities where they are found.
  • To deal with enquiries for multiple services, resolving enquiries, signposting, booking appointments, escorting customers to appointments or making referrals to specific services in accordance with guidance.

You will need to be:

HCPC registered

Eligible to work in the UK

Why Choose Remedy?

Competitive pay rates

Access to exclusive roles that aren't available from other agencies

1st tier agency

Up to £250 for each social work professional you refer to us who we place*

Receive up to £250 for finding your own job*