COUNCIL TAX TEAM LEADER

Remedy Recruitment are working in partnership with the local authority in Kent and currently seeking an experienced a Council Tax Team Lead.

**Salary - £30 PER HOUR**

**Full Time.**

**Start- ASAP**

Job Purpose.

To oversee the Council Tax billing and collection team. To ensure the team responds to correspondence quickly and with quality. To have an in-depth knowledge of Council Tax legislation and give advice and guidance as necessary

Main duties and responsibilities-

• To line manage a team by carrying out 1:1's
• To allocate work and monitor individual performance
• To ensure liabilities for Council Tax are processed, including discounts and exemptions
• To deal with correspondence and contacts from customers relating to Council Tax
• To contact customers to obtain information to enable accurate billing of Council Tax
• To deal with more complex queries from customers relating to their Council Tax
• To keep staff up to date with any changes
• To assist the Revenues Manager in the drafting of complaint responses
• To have a mature and understanding approach, with the ability to be sympathetic but firm when necessary and tactful when dealing with difficult customers
• As a customer focused role, be able to communicate with our customers at the agreed level
• To comply fully with the Council's Health and Safety at Work Policy
• To comply fully with the Council's IT Security Policy

The successful candidate will require-

• excellent communication skills
• the ability to understand and clearly explain complex rules
• excellent customer service skills
• accuracy and attention to detail

Please contact Michelle at Remedy on 02084187677.