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Council Tax Officer

Council Tax Officer

  • Location

    Cambridge, Cambridgeshire

  • Sector:

    Housing

  • Job type:

    Contract

  • Salary:

    Up to £18 per hour

  • Contact:

    Bronte Boland

  • Contact email:

    bronte@remedyrecruitmentgroup.co.uk

  • Salary high:

    18

  • Salary low:

    18

  • Job ref:

    housing18_1518690023

  • Published:

    4 months ago

  • Duration:

    On Going.

  • Expiry date:

    2018-03-17

  • Startdate:

    ASAP

COUNCIL TAX OFFICER

Remedy Recruitment are working in partnership with the local authority in Cambridge and currently seeking an experienced a Council Tax Officer.

**Salary - £18 PER HOUR**

**Full Time.**

**Start- ASAP**

Job Purpose.

To oversee the Council Tax billing and collection team. To ensure the team responds to correspondence quickly and with quality. To have an in-depth knowledge of Council Tax legislation and give advice and guidance as necessary

Main duties and responsibilities-

  • To line manage a team by carrying out 1:1's
  • To allocate work and monitor individual performance
  • To ensure liabilities for Council Tax are processed, including discounts and exemptions
  • To deal with correspondence and contacts from customers relating to Council Tax
  • To contact customers to obtain information to enable accurate billing of Council Tax
  • To deal with more complex queries from customers relating to their Council Tax
  • To keep staff up to date with any changes
  • To assist the Revenues Manager in the drafting of complaint responses
  • To have a mature and understanding approach, with the ability to be sympathetic but firm when necessary and tactful when dealing with difficult customers
  • As a customer focused role, be able to communicate with our customers at the agreed level
  • To comply fully with the Council's Health and Safety at Work Policy
  • To comply fully with the Council's IT Security Policy

The successful candidate will require-

  • excellent communication skills
  • the ability to understand and clearly explain complex rules
  • excellent customer service skills
  • accuracy and attention to detail

Please contact Bronte at Remedy on 02084187677.