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Assistant Social Worker- Adult Hospital Discharge

Assistant Social Worker- Adult Hospital Discharge

  • Location

    East London, London

  • Sector:

    Social Care

  • Job type:

    Temporary

  • Salary:

    £16 - £18 per hour

  • Contact:

    Lorna Burner

  • Contact email:

    lorna@remedymedical.co.uk

  • Salary high:

    18

  • Salary low:

    16

  • Job ref:

    LORNA_1539090753

  • Published:

    2 months ago

  • Duration:

    Ongoing

  • Expiry date:

    2018-11-08

  • Startdate:

    ASAP

This role will be to;

  • Assist admin ensuring that calls are dealt with in a timely manner in accordance with the
  • Service level agreement especially on weekends
  • Dealing with calls appropriately making sure that the correct use of language and time is given to customer especially on weekends.
  • Ensuring that information given to customers is correct and up to date
  • Making sure that new cases have an agreed outcome and there is no delay in moving the case to the appropriate services.
  • To effectively time manage breaks, this include lunch and 10 minutes breaks.
  • Maintenance of personal desktop both AzeusCare and outlook in order to reduce likelihood of backlogs.
  • Prioritising work regularly
  • Making suitable adjustments in care packages as directed by management and completing of Brokerage Instruction Forms.
  • Completing contact forms within 48 hours of opening the form and inform management when this is unlikely to happen with reasons.
  • Raising difficult issues with Management in order to reach an appropriate outcome for the customer
  • Provide cover in cases of sickness or leave of other team members
  • To take on urgent duties when required
  • To be willing to remain after hours if required to complete urgent call or to assist other colleagues
  • Sending of outcome letters to customers/carers where following screening and completion of Contact Forms customers/carers did not meet the National Eligibility Threshold for care and support services to be provided

If you are interested in this role please send your updated CV .