£16 - £18 per hour
3 months ago
Remedy Recruitment are currently seeking an experienced assessment officer to work within a busy Housing team.
Start - ASAP
£ 16-18 an hour.
The successful candidate will require the following-
- Asses, review or reconsider entitlement to Housing Benefit, Council Tax Support, Social Care financial assistance or concessionary travel, in accordance with the current legislation and within targeted timescales, and via a variety of access channels. Check submitted forms and documentation and where necessary request further evidence in order to determine customers' Benefit entitlement.
- Do everything possible to resolve customer contact at the first point of contact ensuring that customers receive a high quality service.
- Effectively resolve all claim types for customers by liaising with customers and their representatives, landlords, and other internal and external stakeholders including (but not limited to); The Department for Work and Pensions, Her Majesty's Revenue & Customs, Housing Department, Council Tax and Adult Social Care Team.
- Consider and determine applications for Discretionary Housing Payments and Local Welfare Assistance in line with Council policy and guidance. Carry out Benefits functions in relation to Universal Credit (administered by the DWP).
- Accurately assess entitlement to Benefits and other forms of assistance by maintaining an extensive and up to date knowledge of the relevant IT systems, policy and procedures, regulations, case law and other associated welfare benefits
- Input and amend claims from Housing Benefit Matching Service (HBMS) and Real Time Information (RTI) referrals (i.e. able to identify discrepancies and interpret data received from DWP and HMRC, identify correct codes, and able to make decisions on the outcome of HBMS).
- Maintain a detailed knowledge of Housing Benefit legislation, Council Tax Reduction / Support (local scheme), understanding of benefit subsidy issues and knowledge of other welfare benefits. To have an understanding of different tenancy types and related issues with regards to Housing Benefit entitlement. To make referrals to the Rent Service as appropriate.
- Identify, classify and take the necessary action with regards to overpayments of Housing Benefit and Council Tax Support and Adult Social Care financial assistance in accordance with appropriate Council policies and regulations taking the appropriate recovery action, optimising income maximisation at all times.
Please call Bronte at Remedy on 0208 418 7676.